Frequently asked questions
How long will my order take to arrive?
We will work quickly to ship your order as soon as possible within 2-4 days. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
What materials do we use for tees?
Our t-shirts are 100% soft cotton, perfect for everyday wear.
Are tees unisex?
Yes! Our tees are designed to be worn comfortably by anyone.
Exchanges or returns
Yes! We accept exchanges and returns within 14 days of delivery. Items must be unworn and in original condition. Return shipping costs are at the customer’s expense unless the item is faulty or incorrect
Are your collections limited?
El Tropo releases are made in small runs rather than large quantities. This helps minimise waste and keep production thoughtful, which means once a piece sells out, it may not be restocked.
Packaging and Sustainability
We’re thoughtful with our packaging and avoid unnecessary extras like swing tags to reduce waste. Each order is carefully wrapped in custom tissue paper designed to be reused or gifted, and shipped using eco mailers wherever possible. As a growing brand, we’ll continue improving our processes - we simply don’t want to leave a heavier mark on the earth.
Do we ship internationally?
Currently we only ship to NZ & AUS but please reach out if you are from anywhere else in the world and we will see what we can do.
How can I care for my t-shirt?
Machine wash cold, inside out, with like colors. Avoid tumble drying to keep your tee looking fresh.
Can I contact you if I have more questions?
Absolutely! Reach us via our contact page or instagram and we’ll get back to you as soon as possible.